This document focuses on employer/employment services in vocational rehabilitation (VR) programs. Vocational rehabilitation is undergoing transformation in employment services to respond to redefined priorities, diverse populations, changing labor markets, state-of-the-art technologies, legislative mandates, and economic factors. Changes in employment trends have necessitated new approaches to placement of individuals with disabilities. The themes woven throughout the chapters of this document include: transformation from business as usual, focus on employment outcomes rather than process, emphasis on vocational customers--individuals with disabilities and employers, consumer satisfaction versus compliance, and challenges for long-term commitment from leaders. Chapters address: (1) the need for long-term commitment from leaders in the state/federal program; (2) the need for VR emphasis on employment outcomes in terms of the 1992 amendments to the Rehabilitation Act of 1973 and the Americans with Disabilities Act; (3) employer perceptions of VR based on employer surveys; (4) VR limitations in placement; (5) VR assets in placement; (6) a new paradigm for serving clients and employers; (7) what VR must do to provide appropriate services leading to employment of people with disabilities; and (8) methods for using this document. Appendices list employer concerns, list services provided to employers by VR agencies, and provide survey and recordkeeping forms. (Contains 26 references.) (JDD)