The article describes a multi-phase, in-class simulation that employs problem-based learning to teach operations and process-improvement concepts as part of an undergraduate or graduate business course. The simulation is derived from a corporate Lean Six Sigma training activity and has been modified to introduce, demonstrate, and apply a wide…

Courses: Business Communication, Intercultural Communication. Objectives: Students will demonstrate understanding of some of the effects of culture on business communication. Students will explore cultural diversity in customer-seller relationships.

The philosophies of adult education and Total Quality Management (TQM) are compared, and it is proposed that their combination can result in a powerful educational tool. A case study illustrating the merging of TQM and adult education principles in a community college business curriculum is presented. Strategies for making adult learning a more…

Groups are a fundamental part of the business world. Yet, as companies continue to expand internationally, a major challenge lies in promoting effective communication among employees who work in varying time zones. Global expansion often requires group collaboration through computer systems. Computer-mediated groups lead to different communicative…

An international field study (IFS) is an integral part of the EMBA program because of the various critical roles it plays. This international travel experience is a value-added activity not only as "stand alone" vehicle for understanding macro-level environments and firm-level strategic initiatives, but also as a tool that integrates other pieces…

This paper recounts how two university colleagues, a business faculty member and a foreign language faculty member, benefited from their interdisciplinary contact as student and as teacher. Mutual anxieties, new language learning techniques using computers, and culture are discussed in a stylized dialogue between the two faculty members. From the…

Group Support Systems (GSS) is a computer-based technology designed to improve group processes and outcomes that can be effective in teaching international business classes in such areas as strategic planning, negotiations, case studies, and course evaluation. When contemplating use of GSS, instructors must consider hardware, software, facilities,…