This curriculum provides materials for a training program designed to enable front-line supervisors and union stewards to minimize production disruptions stemming from ongoing, unresolved conflicts among production workers. The program accomplishes this goal by giving participants the tools and confidence to design, implement, and run a process…

This document is intended as a support kit for workplace coaches and mentors working with new apprentices and trainees in Australian work organizations. The guide begins by listing characteristics of good workplace coaches/mentors, including taking a personal interest in the apprentice/trainee's development; communicating well and developing a…

This teacher's guide for a course on basic verbal and written skills for supervisors contains nine sections that cover the following topics: (1) introduction to supervision and group goals; (2) supervision and learning style; (3) listening; (4) feedback; (5) meetings; (6) motivating; (7) delegating; (8) business writing; and (9) conclusion (course…

This manual combines best practices for involvement of supervisors and counterparts in programming, training, and volunteer activities from the three regions of the Peace Corps. Its intent is to offer ideas for participatory development to supplement the work being done with partners at posts. It is designed to help associate Peace Corps directors…

This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module II deals with the following topics: assessment (role of…

This curriculum package on workplace basics for supervisors is a product of the Workforce 2000 Partnership, which combined the resources of four educational partners and four industrial partners in Alabama, Georgia, and South Carolina to provide education and training in communication, computation, and critical thinking to employees in the…

This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module III deals with the following topics: implementation (case…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for health care workers. Addressed in the individual sections of the volume are the following skill areas: communication skills, professional attitudes and responsibilities,…

This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module I deals with the following topics: foundations of case…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for child care counselors. Addressed in the individual sections of the volume are the following skill areas: parenting skills, child care methodology, working relationships,…