This document is intended as a support kit for workplace coaches and mentors working with new apprentices and trainees in Australian work organizations. The guide begins by listing characteristics of good workplace coaches/mentors, including taking a personal interest in the apprentice/trainee's development; communicating well and developing a…

This package contains a selection of exercises designed to facilitate learning of problem-solving/communication skills within the area of office supervision. It does not provide the learning material or lesson plans. Section 1 is an overview that explains the scope of the material, learning methods, use of the teaching package, teaching resources,…