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Arcaro, Janice – 1995
This guide explores using Total Quality Management/Developmental System Education (TQM/DSE) as a framework to improve educational outcomes in the classroom. Within the Total Quality paradigm, students and society are viewed as the customers of education; all programs provided at the school focus on meeting customer needs, resulting in improved…
Descriptors: Classroom Environment, Classroom Techniques, Curriculum Development, Curriculum Evaluation
