This survey questionnaire and self-analysis tool identifies most of the variables that impact institutional custodial operations and that serve as reliable standardized benchmarks for the industry. The survey also clearly defines several benchmarks that should allow more accurate and effective comparisons between operations. Sections cover staffing, evaluation, special considerations, staff development tools, and case studies. Appendices contain a list of custodial requirements and unique factors, space classifications, standard space descriptions, standard space category matrices, a list of normalized base times and standard activities, audit forms, and a bibliography. (GR)