The document is intended to serve as resource information for school secretaries who interact with emotionally handicapped (EH) students. An initial section describes typical characteristics of EH students and lists examples of such negative behaviors as noncompliance, physical and verbal aggression, attention-seeking, and inadequate social skills. The role of support personnel in relating to the EH student is discussed, emphasizing the importance of effective communication. Self-evaluation tools include a criteria scale for building self-esteem in students and a communication habits checklist. Among 13 tips for secretaries are recommendations for establishing procedures with the principal for interacting with EH students, modifying questions or answers to meet student needs, and maintaining confidentiality. A final list of 10 suggestions for handling surface behavior includes planned ignoring, fairness, avoiding negative statements of control, and being specific, consistent, and simple with rules. (JW)