The document is intended to provide practical information to custodians and cafeteria workers who come into contact with emotionally handicapped (EH) students during the course of their work day. An initial section describes typical characteristics of EH students and lists examples of such negative behaviors as noncompliance, physical and verbal aggression, attention-seeking, and inadequate social skills. Next, the role of support staff in relating to the EH student is discussed, including such practical advice as knowing whom to contact if behavior problems are observed, exercising patience, and refraining from criticizing students in front of others. A final list of 10 suggestions for handling surface behavior includes fairness, planned ignoring, making efforts to enhance students' self-esteem, and being specific, consistent, and simple with rules. (JW)