This staff training manual, the first volume of a three-volume set of materials for use in training paraprofessional refugee workers, provides an introduction to working with refugees. Covered in the individual units are the following topics: the cultural assumptions of social work, culture and behavior, the process of cultural adjustment, beginning counseling skills, helping refugees to adjust, sources of human action, working with sponsors, and an overview of legal issues affecting refugees. Each unit contains a list of objectives and instructional text that may include some or all of the following: checklists, self-assessment instruments, study questions, skill lists, and case studies. (MN)