This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…

A project to develop a student word processing manual was developed by using input from: (1) information specialists, employees, and educators; and (2) students using the manual. These instructional materials provide workbook assignments and reading for an individualized unit on CPT word processing to be used by 30 to 40 high school students per…

This document explores the changing U.S. office, from its expansion in the 1830s due to the railroad industry to its dominance in the U.S. economy of the late 20th century. This examination of the office provides a way to study the U.S.' growth from the industrial revolution to the information age. Chapter 1 provides a brief historical overview of…

The purpose of this skills assessment instrument is to determine if a student has the basic mathematics, reading, writing, and listening skills needed in training for office occupations. The instrument contains 29 items which test mathematical computation skills; reading comprehension; understanding of percentages and fractions; ability to read…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

This outline and bibliography were prepared by the Institute for Certifying Secretaries, a department of Professional Secretaries International, as a means of acquainting candidates and educators with the Certified Professional Secretary Examination. The first section of the guide outlines six sections of the test, explaining what is tested and…

This publication is part of the study materials for the distance education course, Adults Learning: The Changing Workplace A, in the Open Campus Program at Deakin University. The first part of the document examines the relationship between technological change and skills development. The following topics are discussed: the new technological…

This student activity book contains pencil-and-paper activities for use in a hospitality services course focusing on the food and lodging segments of the hospitality and tourism industry. The activities are organized into 29 chapters on the following topics: hospitality services industry; professional ethics; organization/management structures in…

This booklet, which is designed to help individuals match themselves with jobs, discusses the common skills, abilities, and habits all employees need to bring to a job, as well as occupation-specific characteristics and skills. The first half of the booklet is a discussion of considerations in choosing a career that covers the following topics:…