Discusses peer mediation, a method by which school children can resolve their own disputes. Explains that any kind of student can be a mediator and that mediation can help students develop communication skills. Offers two hypothetical cases for mediation. Suggests establishing mediation programs in schools. (SG)

Presents a lesson plan for teaching students basic conflict resolution techniques. Calls upon students to identify issues that can lead to interpersonal confrontation, use active listening techniques, and analyze and select alternatives to conflict. Includes handouts, discussion topics, and an explanation of methods of conflict resolution. (SG)

Girls' bullying is more subtle and less physical than that perpetrated by boys; however, it can be just as powerful, and the emotional repercussions of bullying among girls can be more destructive and longer lasting than the effects of more obvious forms of bullying. Teachers report that quarrels between girls are far more time-consuming and…

Conflict is a part of life for all people, and children can be taught how to deal effectively with conflict, not how to avoid it. This children's book and companion leader's guide emphasize kindness, respect, tolerance and responsibility in order to help children learn peaceful behaviors and make positive choices in their relationships with…

This manual and workbook for adolescents presents a curriculum promoting self-understanding and understanding the points of view of others in order to resolve conflicts and solve common problems. After a review of problems adolescents face and a discussion of the skills needed to work effectively in a group, the lessons present the following steps…

These curriculum materials include a leader or teacher's guide for helping 8- through 12-year-old children cope with bullying, a text for students, and a poster illustrating ways for children to react to bullies. The teacher's guide presents 16 lessons for teachers to use in the classroom. Four of the lessons are role plays through which direct…

This manual is designed to teach young people about planning a conference and to offer advice to the adults working with them on providing support. It is based on a successful sex education conference sponsored by the Youth Action Program (East Harlem, New York), which was planned and conducted by young people with minimal adult leadership. Part 1…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

This book shows school professionals how to develop and use the knowledge and skills needed for effective professional collaboration, including team meetings, parent conferences, co-teaching, and problem solving with colleagues. The publication provides pedagogical aids including advance organizers, chapter objectives, and practice and application…

This module was developed by Project TEAM (Technical Education Advancement Modules), a cooperative demonstration program for high technology training for unemployed, underemployed, and existing industrial employees needing upgrading. The module is a 6-hour overview course intended to develop competencies in the following interpersonal and…

This learning module is one of a series that teaches the competencies of "Job Search Skills," part of the "Work Skills" package--a set of competency-based instructional materials written for low-level readers that prepares students with specific job search and job keeping skills. ("Work Skills" is part of the "Connections" package, which…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

Instructional materials are provided for a course that deals with improving assertiveness and attitude at work. Designed for use in a workplace literacy project, the course, developed by Mercer County Community College (New Jersey) and its partners, is also intended to teach students techniques of dealing with difficult people and effective…

This resource book features texts and activities for students in Australian correctional environments to develop skills necessary to complete the Certificates of General Education for Adults (CGEA). Resources and activities are geared for students at level 3 of the CGEA in reading and writing. A table provides examples of how texts and activities…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…