This coursebook contains materials for a course to help participants in a workplace literacy project put together a solid presentation that they can deliver with confidence. The course's stated goals are as follows: to enable participants to prepare interesting and informative presentations, use visual aids to enhance presentation, deliver…

This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to help customer service employees who use the telephone in a hospital, this telephone tips course discusses dealing politely and effectively with callers…

The Certificate in Literacy and Learning was developed by the Manitoba Literacy Office in response to requests from students in adult education programs who do not have specific goals, but would like some recognition of the progress they have made. Taking the certificate is purely optional and students should never be pressured to do so. This…

This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to help employees empathize with others' points of view, the course is intended to teach employees to listen effectively, ask the right questions, and give…

This coursebook provides materials for a course to improve the writing skills of workers in health care settings. The course is designed to be presented in eight sessions over a 4-week period. Stated objectives for the participant are as follows: feel more comfortable with on-the-job writing, understand and use a process approach to writing, be…

This course in supervisory performance appraisal skills developed especially for hospital employees is designed to be taught onsite and to complement a hospital's other training and staff development efforts. The topical focus is workplace communication. The course is designed as a 6-hour workshop with two 3-hour sessions or one long session. The…

This coursebook provides materials for a course to teach supervisors to communicate more effectively. The course is designed to be delivered in six sessions over a 3-week period. Stated course objectives for the participant are as follows: feel more comfortable with supervisory communication; understand language as a means of action and change;…

This coursebook provides materials for a course to improve the oral communication skills of workers in health care settings. The course is designed to be delivered in eight sessions over a 4-week period. Stated objectives for the participants are as follows: feel more comfortable with communication in the hospital, avoid becoming defensive or…

This basic course in oral communication developed especially for hospital employees is designed to be taught onsite and to complement a hospital's other training and staff development efforts. The topical focus is workplace communication. The course is designed as a 16-hour course, with eight 2-hour sessions. The curriculum guide consists of a…

This document consists of 10 issues of a workplace and job-skills information newsletter specifically designed for adult education program practitioners and their students. A report preceding the newsletters notes that the 1990-91 newsletters were issued to 2,200 program administrators, directors, counselors, volunteers, and their students.…

This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to improve the English speaking and reading skills of non-English-speaking hospital housekeeping and food service staff, the course focuses on the skills…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

An 8-week English in the Workplace course was conducted by Portland Community College (Oregon) at Leupold & Stevens, Inc. for workers with limited English proficiency (LEP). The curriculum for English as a Second Language focused on job-related support skills and not primary job skills, since job performance was not a concern. Objectives were…

This course in supervisory and communication skills developed especially for hospital employees is designed to be taught onsite and to complement a hospital's other training and staff development efforts. The topical focus is workplace communication. It is designed as a 16-hour course, with two 8-hour sessions. The curriculum guide consists of a…

This workbook accompanies an interactive videodisc used in the Working Smart workplace literacy project prepared for the hotel and food services industry in the Los Angeles, California area. The first instructional unit addresses preparing the work area, including stocking supplies and cleaning the work area. The second instructional unit covers…