This student guide is intended to assist persons employed as supervisors to improve their speaking skills. Discussed in the three sections are the following topics: interaction between the speaker and listener (using appropriate verbal and body language for different audiences); purposeful speaking and listening (planning and preparing a…

This student guide is intended to assist persons employed as supervisors in developing communication skills. Discussed in the first two sections are the nature of communication (communication skills and processes and planning communications) and the skills of communication (writing, speaking, and behavioral skills). Each of these sections contains…