From scholarly discourse to the latest issues in readers' advisory services, this guide provides up-to-date information on the many challenges of the practice, as well as on interdisciplinary directions, continuing education, and the gap in graduate professional education for readers' advisory. The book's 16 chapters are organized into three main…

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

This book is designed for courses that prepare college and university students for undergraduate or graduate degrees in school library media. Its objectives are to teach basic reference processes, sources, services, and skills and to provide authentic school library media reference scenarios for reflection and guided application. The book…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This book covers the role, purpose, and philosophy related to each of the major functional areas of library public service. This sixth edition, on the presumption that most people know the basic facts about computer hardware, does not include the chapter (in the previous edition) on computer basics, and instead integrated specific technological…