This student guide is intended to assist persons employed as supervisors to improve their speaking skills. Discussed in the three sections are the following topics: interaction between the speaker and listener (using appropriate verbal and body language for different audiences); purposeful speaking and listening (planning and preparing a…

This student guide is intended to assist persons employed as supervisors in giving orders and instructions. Discussed in the first four sections are the following topics: good instructions, ways of asking people to do things, followup after giving instructions, and written instructions. Each of these sections contains an introduction, sections of…