This coursebook contains materials for a course to help participants in a workplace literacy project put together a solid presentation that they can deliver with confidence. The course's stated goals are as follows: to enable participants to prepare interesting and informative presentations, use visual aids to enhance presentation, deliver…

This coursebook provides materials for a course to improve the oral communication skills of workers in health care settings. The course is designed to be delivered in eight sessions over a 4-week period. Stated objectives for the participants are as follows: feel more comfortable with communication in the hospital, avoid becoming defensive or…