Performance-based accountability systems (PBASs), which link incentives to measured performance as a means of improving services to the public, have gained popularity. While PBASs can vary widely across sectors, they share three main components: goals, incentives, and measures. Research suggests that PBASs influence provider behaviors, but little…

Examines the lives of New York's new Brazilian immigrants, typically undocumented, White middle class refugees from hyperinflation, who find temporary work as maids, gogo dancers, busboys, and waiters. Finds that most are disheartened by their change in status; predicts that many will decide that their future lies in this country. (DM)

Discusses service industries' role in developing economies of rural areas. Describes ways service industries generate employment and local income and blend with a local economy. Summarizes survey of contributions to local economies and what attracted them to their communities for 385 service firms in nonmetropolitan Wisconsin. Tables provide…

Analysis of data for a set of suburbs in the Chicago, New York, and Los Angeles regions demonstrates that Blacks who leave the inner city do not relocate to those suburbs that are attracting job growth but are likely to find themselves still at a remove from better job opportunities. (DM)

Presents a conceptual framework for design of business games in which output is in the form of service. The framework is presented as three separate systems--the physical, the financial, and the external environment. A hotel management game is used to illustrate the discussion. (Author/MBR)

Examines the relative importance of education credentials in consumer perceptions of self-employed business people. Using 1980 national cross-sectional data on goods- and service-producing occupations, the regression analysis shows that highly educated entrepreneurs are not influenced by consumer credentialism. Includes 17 references. (MLH)

Describes a survey of the 50 top ranked Fortune 500 service organizations that was conducted to determine the prevalence of chief information officers, their reporting relationships, and their reporting responsibilities. Differences between chief information officers and management information systems directors are identified, and suggestions for…