Circulation/Reserve Desk Personnel Effectiveness.

Hobson, Charles J.; And Others

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Peer reviewed

ERIC Number: EJ354381

Record Type: CIJE

Publication Date: 1987

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Circulation/Reserve Desk Personnel Effectiveness.

Hobson, Charles J.; And Others

Journal of Academic Librarianship, v13 n2 p93-98 May 1987

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)

Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Job Performance, Job Satisfaction, Library Personnel, Library Research, Library Services, Performance Factors, Research Needs, Tables (Data), Training Methods, Training Objectives, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: Researchers; Media Staff; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A