This paper reports on the use of qualitative methods to determine first-year student perceptions of the Orientation program delivered by North Carolina State University. One hundred thirty freshmen were interviewed, in groups of 6 to 10, to learn about their orientation experiences, and why they felt some sessions were helpful, and where sessions could be improved. The team of interviewers then met in focus groups to discuss common themes of the sessions and to interpret students' perceived needs. The greatest benefit from the qualitative method was the understanding gained of students' perceptions about orientation. Some of the concerns expressed were in areas of: (1) the amount of time spent with an advisor; (2) getting registered for the first semester; (3) learning their way around campus; (4) the large size of their orientation groups; (5) the length and format of sessions; (6) and the lack of an organized event to help students meet each other. Options for responding to these concerns included: adding four orientation counselors; re-designing the campus tour; renewing concern for the academic advising process; and adding an organized social event. Appendices include the questionnaire used and characteristics of the students who participated. Contains six references. (GLR)