What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

The Institute of Museum and Library Services (IMLS) is committed to bringing together museums and libraries across the country for conversations dedicated to developing a better understanding of the roles of libraries and museums as providers of public service to communities. The Future of Libraries and Museums in the 21st Century Planning…

Describes experience gained by applying philosophical principles to library serials cooperation between two academic libraries. Philosophical views concerning cooperation; conditions leading to success of the project; serials survey of selected faculty members from English, biology, and economics departments; and proposals based on computer…

Reports on an evaluation of the higher levels of California's statewide reference referral network that involved an unobtrusive method utilizing existing records of actual reference transactions evaluated by panel of judges. Reference evaluation methods, findings of other studies, and other uses of the method are discussed. (Nineteen references…

Report on survey of 160 public libraries highlights characteristics of libraries involved in literacy education, incentives and barriers, services provided, populations served, library staff, materials and equipment, library participation in cooperative literacy efforts, and budget and funding sources. A recommended approach to library involvement…

Policies and procedures are outlined for the Online Database Information Network (ODIN), a cooperative of libraries in south-central Pennsylvania, which was organized to improve library services through technology. The first section covers organization and goals, members, and responsibilities of the administrative council and libraries. Patrons…

This paper examines the barriers to cooperation among a group of librarians and trustees in the Bergen County Cooperative Library System (BCCLS) in New Jersey as the group explored the potential advantages of a cooperative automated circulation system. This network of public libraries shares reciprocal borrowing, direct access to borrowing, and…

This survey is designed both to update data reported in the survey of library networks and cooperative organizations conducted by the National Center for Education Statistics in 1977-78 and to provide more specific data that will make possible more sophisticated analyses of the status of library networks and cooperative library organizations.…

This brochure provides information about projects funded in 1986 by grants under the Higher Education Act Title II-C Program, a program which assists major research libraries in maintaining and strengthening their collections, and in making their holdings available to individual researchers, scholars, and other libraries. The following information…

Resulting from the Association of Research Libraries' (ARL) 1975 survey on user services, this kit presents documentation on and discusses developments in physical access services--services which facilitate the actual delivery of information sources to the user--including circulation, interlibrary loan, book delivery, and new media services. As…

This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…