Analyzes computerized reference and information services with respect to problems in the areas of (1) communication barriers between the user and the information specialist; (2) local resources development; (3) external resources policy; (4) search strategy development; and (5) artificial intelligence. (24 references) (Author/MES)

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

Term paper bibliographies were independently examined and rated by a librarian and a writing instructor. Students receiving bibliographic instruction in classes that taught a cognitive strategy for using library resources did a better job of accessing and using library resources than those whose instruction emphasized specific tools and resources.…

Describes results of several studies which led to integration of end-user searching using BRS/After Dark in the bibliographic instruction program at Earlham College (Indiana). These studies compared results and patterns of online searches by students and librarians, as well as online and manual searches by students. Student opinions were also…