ERIC - Search Results

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Library Services	2
Library Surveys	2
Questionnaires	2
Reference Services	2
Research Methodology	2
Academic Libraries	1
Cost Effectiveness	1
Higher Education	1
Information Needs	1
Library Personnel	1
Nonprofessional Personnel	1
Public Libraries	1
Relevance (Information…	1
Staff Utilization	1
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Use Studies	1
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College and Research Libraries	1
Library and Information…	1

Author

Courtois, Martin P.	1
Goetsch, Lori A.	1
Goldhor, Herbert	1
Weech, Terry L.	1

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Journal Articles	2
Reports - Research	2
Tests/Questionnaires	1

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Illinois

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Use of Nonprofessionals at Reference Desk.

Peer reviewed

Courtois, Martin P.; Goetsch, Lori A. – College and Research Libraries, 1984

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

Descriptors: Academic Libraries, Higher Education, Library Personnel, Library Services

Reference Clientele and the Reference Transaction in Five Illinois Public Libraries.

Peer reviewed

Weech, Terry L.; Goldhor, Herbert – Library and Information Science Research, 1984

Discusses data gathered from study assessing library users' behavior and perceptions of reference transaction. Characteristics of reference clientele (address, age, education), questions asked, answers given (type, source, length of time spent), relationships between variables, and cost of reference service are highlighted. Instructions and forms…

Descriptors: Cost Effectiveness, Information Needs, Library Services, Library Surveys