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Download full textProffitt, Merrilee; Michalko, James; Renspie, Melissa – OCLC Online Computer Library Center, Inc., 2015
What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…
Descriptors: Use Studies, Research Libraries, Library Role, Library Research
Peer reviewed
Direct linkDrummond, Robyn; Wartho, Richard – Australian Academic & Research Libraries, 2009
In 2005, the Library at UNSW began a comprehensive restructuring process that fundamentally changed the provision of services to its academic community. A primary aim of this process was to increase flexibility of service development and delivery and so to improve research support. The motivation for reformed services arose from considerations…
Descriptors: Higher Education, Research Libraries, Foreign Countries, Library Services
