Part of the Communications Design Center's (CDC) on-going research on communication and document design, this report emphasizes the importance of a multi-level computer help system that goes beyond simple command descriptions to include assistance with goals and strategies within the application domain--in this case, automated authoring. The help…

The Department of Defense (DOD) has undertaken major research and development programs to improve the quality of their documentation, yet there continue to be major deficiencies in the quality of the manuals produced. In an attempt to identify factors in the design and development process that may be contributing to such deficiencies, this project…