Describes resources available to librarians that provide references to government publications, presents sample reference questions and answers, and discusses the use of shared printed and human resources to aid in access to government information. (CLB)

Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)

In attempt to answer the question of how to measure or evaluate the quality of reference service to youth, this essay examines the literature; defines the terms (reference services and tools, parental concern, library instruction); discusses move toward quality evaluation; and provides options and approaches to such measurement. (EJS)

Reports reflections of library school reference teacher who practiced for year as day-to-day reference librarian. Highlights include ideal reference librarianship; concepts helpful in explaining low morale; changes in basic reference service elements (information resources, clients, librarians); current coping strategies; and ways in which to cope…

American Chemical Society's Directory of Graduate Research has been put online. Information on faculty research interests and demographics at United States and Canadian universities offering chemical sciences graduate degrees can be retrieved. New concordance codes permit searching at different hierarchical levels, thus providing more information…

Addresses the two-fold question concerning imposition of instruction on a library user when he/she only wants answer to information need--whether attempted instruction is infringement on the rights of the user, and whether attempted instruction detracts from the librarian's effectiveness in fulfilling information need. Twenty references are…

Discussion of implications of highly decentralized nature of local government for collection of local documents highlights meaning of access, effect of local government environment on access to local government information, library responses, and tools that can assist libraries in increasing citizen and government access to local government…

This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…

Describes a course at the University of Wisconsin-Oshkosh which includes preparation of library pathfinders, i.e., printed guides to assist users in systematically searching specific subject areas. Undergraduate students in this course are required to prepare pathfinders for library use. Two references are listed. (RAA)

Describes a program for teaching search analysts at the SUNY Albany School of Library and Information Science. (RAA)

Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)

Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

This booklet is an instruction manual for those using the FOCUS database, an information source on dropout prevention of the National Dropout Prevention Center. An introduction lists the FOCUS files, which include Program Profiles, Calendar of Events, Resource Materials Library, Organizations, and Consultants and Speakers. Also given is the…

Produced as part of an institute program on international students and the library, this annotated bibliography is designed to provide librarians with source materials to be used to assist both foreign students and immigrant students from non-English speaking countries in their adjustment to the educational system in the United States. The booklet…

This guide to adult reference works and services for the small or medium-sized public library is divided into two sections. Section One lists 559 numbered items arranged in 22 subsections, and 222 additional items in notes following entries or at the end of the relevant subsection. Subject areas are as follows: guides and bibliographies; general…