This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This document contains six inserts for the Colorado Administrative Decisions Notebooks, a compilation of all Colorado Special Education Administrative Decisions issued in 1992, including all Impartial Hearing Officer Decisions, State Level Review Decisions, and Federal Complaint Findings. The full text of each decision is preceded by a case…

This guide is written for Saskatchewan science teachers (particularly grades 7-12) who wish to know more about features of the proposed new science curricula for Saskatchewan. The purpose is to clarify the expanding repertoire of science teaching strategies which a teacher will develop as he or she implements one of the new science courses in…

In a comparative analysis of values in state education policy, this paper demonstrates the need for a multifaceted methodology to understand the complexity that characterizes state sociopolitical systems. The paper refers to a study of education policy values among six states in its analysis. Identifying values and their influence form the central…

Symbolic leadership and culture are the guiding concepts of nine selections presented in this 1987 yearbook. In part 1, "Organizational Perspectives on the Work of Leaders," Terrence E. Deal predicts that future educational organizations will depend upon leaders who have shaped cultural patterns from traditions, current realities, and…

This module, one in a series of performance-based teacher education learning packages, focuses on a specific skill that vocational educators need in order to integrate the teaching and reinforcement of basic skills into their regular vocational instruction. The purpose of the module is to help the educator assist students in improving their…

This guide contains information designed to provide vocational directors and teachers with a process for collecting information to be used in evaluation and planning. The first section of the guide, consisting of information for use in local annual planning, outlines procedures for reviewing community data, evaluating existing programs, assessing…

This handbook outlines the grade 2 course entitled "People as Members of Groups." A statement of California philosophy of history-social studies education precedes the handbook's three sections. The first two sections present major goals of the overall program, an overview of social studies content for grades K-6, and a chart of content…

This learning module, one in a series of competency-based guidance program training packages focusing upon professional and paraprofessional competencies of guidance personnel, deals with developing ethical and legal standards. Addressed in the module are the following topics: applying a code of ethics and ethical standards, adhering to legal…

This packet is designed to assist educational leaders in presenting current research-based information on the characteristics of effective schools to their school staff. The packet is divided into five sections, each including a sample presentation script, transparency models, and worksheets for promoting group discussion. The first section is an…

Venture capital provided under the School to Work Opportunities Act 1994 (STWOA) has promoted significant state and local innovation. STWOA's 7-year lifespan assumed that states made a commitment to building sustainable systems when they applied for funds. As STWOA approaches the end of its lifespan, many states are examining and assessing their…

This document presents 10 case studies of adult community education programs (ACE) in the state of Victoria, Australia, in the mid 1990s, that were identified as exemplifying the following principles of good practice in ACE: expansiveness, integration, responsiveness, innovation, belonging, explicitness, autonomy, accessibility, synthesis, and…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students provides a classroom model to meet the needs of students learning TQM skills as well as other workplace skills. These workplace skills, sometimes called "SCANS competencies and skills," are a set of skills identified by the Secretary of…

Over recent years there has been an increasing amount of public and political discussion of educational directions and educational accountability in relation to Australian primary and secondary schools. The study reported in this monograph attempted to address these concerns through a four-stage process: a review of literature exploring community…