These two documents are part of the workplace success training program provided to employees of a large metropolitan hospital. The first manual is intended for hospital employees, and the second is intended for supervisors. Included in the employee guide are an ice breaker activity, participant self-evaluation, and learning styles inventory and…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses conflict resolution, focuses on helping employees understand…

This self-instructional module, one of 16 on techniques for coordinating work experience programs, provides preservice and inservice educational materials for teacher-coordinators supervising on-the-job training. The two goals for this module are to know the purposes and features of a training agreement and to be able to complete a training…

This self-instructional module, the seventh in a series of 16 techniques for coordinating work experience programs, deals with the responsibilities of the teacher-coordinator and the training sponsor in providing on-the-job training. The module contains a series of pretests and learning activities, a guide sheet for a videotape on these same rules…

This inservice training guide, developed as part of a cooperative project conducted by the Fairfax County, Virginia, Public Schools in conjunction with the Virginia Merit Shop Education Foundation, is intended to assist administrators and planners of apprenticeship training programs. (The apprenticeship program was developed to recruit women,…

This trainer's guide is intended to assist supervisors of work-based career training projects in helping students learn how to obtain, analyze, record, and present statistical information, specifically, information related to people's failing to turn up for court appointments. The guide is one in a series of core curriculum modules that is…

This trainer's guide is intended to assist supervisors of work-based career training projects in teaching students the procedures of conducting the MOT (Ministry of Transportation) Test (Great Britain's motor vehicle inspection test) and dealing with the customers on whose cars the inspection is performed. The guide is one in a series of core…

This trainer's guide is intended to assist supervisors of work-based career training projects in teaching students to take an inventory of the hardware, software, and other equipment and materials present in an Information Technology Center (ITeC) and store the inventory in a word processor. The guide is one in a series of core curriculum modules…

This guide is intended to provide a prospective user of interactive video instruction with a guide to the establishment and operation of an electronics worksite training program. The training program is designed to provide beginning electronics technician training equivalent to that available at most community colleges and technical schools. The…

Britain's National Vocational Qualifications (NVQs) are work qualifications that measure what an employee or potential employee can do as well as how much he or she knows and understands about a particular job. Used as written proof of usable workplace skills that can be put to profitable use by an employer, NVQs range from basic Level 1, for…

This manual, which is based on extensive research on cognitive psychology and organizational theory, contains resources for nine workshop sessions designed to help people become creative problem solvers in their workplace and their lives. The materials are based on Bransford and Stein's IDEAL model, according to which successful problem solving…

This curriculum package on problem solving is a product of the Workforce 2000 Partnership, which combined the resources of four educational partners and four industrial partners in Alabama, Georgia, and South Carolina to provide education and training in communication, computation, and critical thinking to employees in the apparel, carpet, and…

This curriculum package on developing workplace curriculum is a product of the Workforce 2000 Partnership, which combined the resources of four educational partners and four industrial partners in Alabama, Georgia, and South Carolina to provide education and training in communication, computation, and critical thinking to employees in the apparel,…

This curriculum package on understanding organizational culture is a product of the Workforce 2000 Partnership, which combined the resources of four educational partners and four industrial partners in Alabama, Georgia, and South Carolina to provide education and training in communication, computation, and critical thinking to employees in the…