Discusses gradual emergence of reference service in today's liberal arts college libraries through a century of changes in the liberal arts curriculum, in teaching methods, faculty attitudes toward librarians, library facilities, and research tools. The relatively recent acceptance of reference service has obscured difficulties early proponents…

This book covers the role, purpose, and philosophy related to each of the major functional areas of library public service. This sixth edition, on the presumption that most people know the basic facts about computer hardware, does not include the chapter (in the previous edition) on computer basics, and instead integrated specific technological…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Responding to an informal survey, 96 media specialists named favorite software, CD-ROMs, and online sites. This article lists automation packages, electronic encyclopedias, CD-ROMs, electronic magazine indexes, CD-ROM and online database services, electronic sources of current events, laser disks for grades 6-12, word processing programs for…

Arguing that the development of interactive communication systems with microcomputers and computer terminals has created new challenges for public services in academic libraries, the University of Illinois at Urbana-Champaign conducted a needs assessment survey to determine if users of computer-based systems have different needs and expectations…

It is estimated that one in every five people in the United States has problems performing daily activities without help, perhaps due to the aging of the population and to more and more children surviving severe birth defects. The importance of library services to the disabled cannot be overestimated; they have the same information needs as any…

Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…

Includes 10 articles that address issues involved in teaching library skills in middle schools and junior and senior high schools. Topics discussed include computer-based technology; blending print and electronic sources; search strategies for online systems; expert systems for reference questions; information skills and thinking skills; and…

This manual resulted from a 2-year project to improve, develop, and expand public library and information services to American Indians and Alaska Natives. Designed to serve as a guide for tribal and community librarians who may lack professional training, the manual offers descriptions of library services, procedures, and management issues. An…

Of potential interest to small towns in rural areas, this report describes England's first attempt at applying to a rural area the concept of a multi-agency information and advice center based on a library. The comprehensive review covers all phases of the project: (1) identification of a community's information and advice needs; (2) consultation…

This directory is the second in an annual series of Internet guides for educators and librarians, and provides tips on access to, as well as addresses for, online resources that support the K-12 curriculum and supplement school library core collections. The listings in the catalog are limited to free and frequently updated resources; over 300 new…

Summaries are provided of 37 projects that address the credit education and information needs of consumers. The projects are supported by AT&T Universal Card Services Corp. through a fund managed by the National Coalition for Consumer Education. Each summary provides a project description, grant recipient, and address/telephone number. The…

Designed to assist libraries and other agencies in their efforts to provide current referral services to local groups and agencies serving minority populations, this directory reflects the diverse nature of Orange County's population and identifies resources to help support their basic needs. Limited to the four largest minority groups (Asian…

This book offers approaches for teaching adult patrons how and where to find information in libraries and through information services. It includes 34 papers, organized in seven sections, expressing the views of faculty, adult students, and administrators as well as librarians on theories of educational psychology that explain how adults learn.…

This book, which is designed for nonspecialist literacy teachers and lecturers, provides an overview of the role of computers in literacy, language, and communication. The preface includes selected views regarding the relationship between literacy, culture, and change and the essay "Domains of Literacy" by Gunther Kress. Discussed next…