This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…

Discusses the need for cooperation between architects and clients during the design process, and describes the working relationship between an architect and librarian during the design of a school library facility. Specific solutions for design requirements relating to book processing, reference services, and microform use are described. (CLB)

This Starter Kit is designed to help organizations and individuals who wish to offer human-mediated information services via the Internet to users in the K-12 community. A six-step process is proposed for organizations to follow in creating an "AskA" service. This process addresses all aspects involved in building and maintaining an AskA…

This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

The role of school librarians has changed as the rapid expansion of information technology during the last decade has placed more emphasis on their participation in the instructional process, and propelled the librarian into a new role as school media specialist. Many media specialists have difficulty in grasping their role in schools. They are…

This set of collection development guidelines is the response of an academic library to the question of when and where it is most advantageous to provide access to information through resource sharing in lieu of ownership. A Collection Development Committee, appointed by the dean of the university and guided by a self-study format provided by the…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

Designed to assist terminologists, translators, librarians, and documentalists by promoting resource-sharing, networking, and cooperation in the transfer and dissemination of international terminological data, this directory lists information resources and reference services available from 60 libraries and documentation centers around the world.…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

Proposes that the concept of the traditional reference desk as the center of reference services in academic libraries is a tradition that should be examined in light of new technologies and changes in the way people find and use information. An alternative or supplementary model is delineated. (Author/CDD)

Defines artificial intelligence and reviews current research in natural language processing, expert systems, and robotics and sensory systems. Discussion covers current commercial applications of artificial intelligence and projections of uses and limitations in library technical and public services, e.g., in cataloging and online information and…

Discusses the advantages of conducting online computer searches of "Chemical Abstracts." Introduces the logical sequences involved in searching an online database. Explains Boolean logic, proximity operators, truncation, searchable fields, and command language, as they relate to the use of online searches in undergraduate chemistry…

Reports the results of a survey which examined the response of academic libraries to the needs of deaf students in terms of reference services, staff interaction with students, bibliographic instruction, formal policies, and outreach programs. Several recommendations to improve library services to deaf students are presented. The questionnaire is…

Discussion of various alternatives for privatization of the National Technical Information Service (NTIS) being studied by the Department of Commerce highlights issues identified in the April 1986 notice in the Federal Register, representative users' comments, the range of NTIS services and products, and the implications of privatization for…

Eight articles serve as an introduction to the growing presence of technology in libraries. Topics covered include going online with microcomputers, a selection guide to database management software, sensible groundrules for circulating software, selection of software for microcomputer centers, and setting standards for microcomputers in…