This manual is intended to assist operational managers in using feedback, goal-setting, and incentive systems. The first section presents background information on feedback, goal-setting, and incentive systems and on measuring productivity. It includes formal definitions of each system, examines the logic of why each system works, compares the expected effects of the three systems, and discusses the development of productivity measures. A section on developing these systems deals with identification of project objectives; design issues; problems and issues common to all three systems; and a recommended implementation strategy. Procedures for documenting the effects of the system are outlined, and examples of feedback, goal-setting, and incentive systems are provided. The final two sections deal with identifying powerful incentives and obtaining further information. Appendixes include incentive attractiveness ratings (by sex, grade, command, marital status, and status with regard to having dependent children) that were obtained from a mail survey administered to 1,522 Air Force personnel. The survey instrument is also appended. (MN)