Describes program of four workshops developed by bibliographic instruction librarians to enhance the skills of nearly 100 academic library clerical employees. Highlights include program design; three main goals; staff development pretest (development, return, results, partial list of questions); the workshops (topics, attendance, presentation);…

This set of materials on staff development in research libraries was assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL). Selected portions of management studies, reviews, and evaluations are included from the University of Washington Libraries, the University of Rochester Library, the…

A workshop was held by the Office of Library staff at the University of Pittsburgh (Pennsylvania) for international college students, to assist them in making the transition to the American educational setting. The workshop also served to heighten the awareness of the library public service staff to the needs of the international students at the…