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Direct linkSree Rekha, K. R.; Kamalanabhan, T. J. – International Journal of Learning and Change, 2010
This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…
Descriptors: Job Satisfaction, Intention, Foreign Countries, Work Environment
Herman, Jerry J.; Herman, Janice – School Business Affairs, 1995
A model for an integrated systems approach to staff evaluation and staff development. (MLF)
Descriptors: Elementary Secondary Education, Employee Attitudes, Individual Development, Models
Crawford, Wendy – School Business Affairs, 1995
Learning to interact positively with personality-challenged individuals will result in a more productive work and home life. A behavioral-styles model, and the effect of conflict on the personality types in the model, are displayed in figures and text. Case studies demonstrate successful interaction strategies. (MLF)
Descriptors: Administration, Change Strategies, Communication Skills, Employee Attitudes
Peer reviewedBrown, Daniel J. – AEDS Journal, 1984
Describes a study of the process of school office automation which focuses on personnel reactions to administrative computing, what users view as advantages and disadvantages of the automation, perceived barriers and facilitators of the change to automation, school personnel view of long term effects, and implications for school computer policy.…
Descriptors: Automation, Change Strategies, Elementary Secondary Education, Employee Attitudes
Peer reviewedSiegel, Shepherd; Gaylord-Ross, Robert – Journal of Learning Disabilities, 1991
The study questioned 41 employees with learning or other mild disabilities, their parents, and employers on vocationally related items. A four-factor model--job match and accommodation, social acceptance, work rationalization and family support, and special programs and services--is advanced to explain job success. Results are interpreted in terms…
Descriptors: Employee Attitudes, Employer Attitudes, Job Satisfaction, Learning Disabilities
Download full textSchuster, Michael H. – 1984
Intended for students, practitioners, policymakers, and academicians in personnel and industrial relations, this book presents findings of a 5-year study of joint union-management programs to improve productivity. Chapter 1 underscores the growth and importance of union-management cooperation and discusses union and management attitudes toward…
Descriptors: Adult Education, Adults, Case Studies, Cooperation
Mercer County Community Coll., Trenton, NJ. – 1995
Mercer County Community College (New Jersey) and six small businesses used federal grant money to develop a model program of workplace literacy that would assist 600 adult workers with inadequate basic skills in performing their jobs. In analyzing the overall skills of the work force, the literacy audit identified these basic skills/literacy…
Descriptors: Adult Basic Education, Adult Literacy, Basic Skills, Communication Skills
