Reports results of a survey of library patrons which investigated: (1) reasons patrons choose the public library for popular nonprint materials; (2) whether patrons using the library for nonprint materials tend to use print materials during their visits; and (3) how use of nonprint materials affects patrons' perceptions of their libraries. (MES)

Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…

This document reports the results of a library use study conducted at Frazar Memorial Library (Louisiana) in 1983 as a follow-up study to a 1976-77 library use study. The purpose of this investigation was to determine the extent to which patrons used and were satisfied with library services, to identify areas for improvement, and to gather data…

Modelling its self-study on earlier document availability research by Saracevic, Shaw, and Kantor, the Periodical Department of the William Paterson College Library (Wayne, New Jersey), evaluated service to its patrons. Specially modified and coded periodical request forms were collected from a sample of patrons who requested periodicals from the…

A library survey was conducted during February 1983 to ascertain the characteristics of the user population, user needs, and user satisfaction with library services in five science and technology libraries at the University of Texas at Austin, including the chemistry, engineering, geology, physics-mathematics-astronomy, and science libraries. A…

Describes a survey of librarians in the California State University that examined the extent of professional staff participation in decision making. Organizational structures that facilitate participative management are identified, and librarians' perceptions of its degree and effectiveness are discussed. (6 references) (Author/CLB)

In order to evaluate its library instruction program, a postal survey was conducted of students who participated in library orientation courses at the Technische Universitaet Wien (Technical University of Vienna) in Austria during the winter term of 1982/83. The orientation courses consisted of a 1-hour lecture on use of the library and a library…

The Association of Specialized and Cooperative Library Agencies (ASCLA) formed an Americans with Disabilities Act (ADA) Assembly in 1992, and one of its first projects was to prepare this publication by collecting samples of library-produced ADA-related documents. Its aim is to help libraries increase levels of compliance and public awareness. The…

This document contains the results of a 1994 survey on the use of user surveys by ARL (Association of Research Libraries) members. Of the responding libraries, 68% had conducted user surveys in the last 5 years. A number of these libraries (20%) reported conducting surveys at regular intervals ranging from every year to every five years. The…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

A group of 27 library administrators and library computer systems experts met to share their experiences and insights with regard to online catalogs, to review survey results from The Council on Library Resources (CLR) 1982 Online Catalog Study, to review draft documents on the costs and features of online catalogs, and to discuss and recommend…

A study of the collection of college catalogs at a medium-sized university library found that they are used by many types of clients in addition to undergraduates; users need a current, comprehensive collection and are not bothered by a lack of shelf order; use is enough to justify the collection. (Author/EM)

Describes a study of the newly implemented online library catalog system at the Tarrant County Junior College District libraries, conducted to determine how heavily terminals were used and by whom, use of search aids, and user satisfaction. Describes the catalog and study purposes, procedures, and results. Includes recommendations. (CBC)

Presents results of an in-house survey on the effects of booktalking conducted at John Oliver Secondary School, Vancouver. A description of the sample population (440 students), students' reading preferences and reading material selection, and student response to 18 booktalks are discussed. A 12-item bibliography is included. (EJS)

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…