Describes reference tools useful for helping library patrons locate educational films. A "Film Search Form" is described which is useful as an aid to systematic film searching. (LLS)

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Identifying and describing hundreds of the most valuable and up-to-date references for smaller libraries and media centers, this book can help librarians build better reference collections and answer everyday reference questions with confidence. Approximately 500 titles have been selected from "American Reference Books Annual" (Libraries…

Argues that as libraries adopt more technology, reference librarians must recognize diverse users and their needs, gauge user knowledge and connectivity, use technological terminology clearly, emphasize critical thinking, stress the existence of print sources, pursue innovative ways of doing reference, and learn new concepts. (PEN)

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Discusses intangible and tangible benefits of scheduling technical services staff to assist at the reference desk: improved library service resulting from technical-services staff expertise, greater flexibility for reference desk staffing, enhanced bibliographic records for titles in the reference collection resulting in improved retrieval, and a…

This annual review source is designed to assist smaller libraries in the systematic selection of suitable reference materials for their collections. Approximately 500 unabridged reviews, written by over 250 practicing librarians and subject specialists, identify and describe the most useful and affordable reference sources available for small and…

Describes strategies used by reference librarians to provide service to the developmentally disabled, including reference service to volunteer and professional service providers, specialized information networks, information and referral services, and key reference tools. Deinstitutionalization, normalization, the developmental model, and least…

This annual review source is a guide for libraries with limited budgets to finding the reference sources that best fit their needs and it also is a source for helping reference librarians advise patrons on information sources. More than 500 reviews, written by over 250 practicing librarians and subject specialists, identify and describe the most…

Papers presented at an August 1982 international seminar on online user education include "The Impact of New Technology on Libraries and Their Users," Brian C. Vickery (United Kingdom); "The Role of NORDINFO in Promoting Online Activity: NORDINFO-Origins and Control," Theodora Oker-Blom (Finland); "Librarians and the New…

Responding to an informal survey, 96 media specialists named favorite software, CD-ROMs, and online sites. This article lists automation packages, electronic encyclopedias, CD-ROMs, electronic magazine indexes, CD-ROM and online database services, electronic sources of current events, laser disks for grades 6-12, word processing programs for…