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| Murray, Jennifer | 1 |
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Murray, Jennifer; Hayter, Roy – 1990
These teacher's materials are intended to support trainers as they conduct a 1-day course on each of the following topics regarding the hotel and catering industry in Great Britain: the customer perspective, customer service standards, and quality control. The first section explains how to use the materials. The instructions for conducting each…
Descriptors: Adult Education, Business Administration Education, Conflict Resolution, Foreign Countries
