Conflict within organizations must be managed to maximize its useful aspects while minimizing those that are dysfunctional. Conflict can be interpersonal or can stem from the structural characteristics of the organization. Sources of conflict include win-or-lose situations that reduce cooperation by fostering competition, incompatibility among the…

Provides a concise overview of important conflict management concepts and strategies for those working in group settings. Presents a brief conceptual basis for understanding conflict and group memebers' behavior when in conflict, followed by specific recommendations for managing and making use of conflict in groups. (JAC)

Conflict, a common managerial problem, offers opportunities for creative and positive actions. "Win-win" conflict resolution, which occurs chiefly through compromise, contribution, and synthesis tactics, requires trust, commitment, communication, and dialog. It can be encouraged by generating positive feelings, redirecting negative…

This book is the first of three volumes on conflict resolution for school administrators. The introduction provides a context for the discussion by outlining seven human systems levels at which conflict can occur and suggesting that the approach to dealing effectively with conflict varies with the level of the system involved. Chapter 1 explores…

Discusses leadership styles in two distinct situations--cooperative and counteractive. Effective leadership in cooperative situations depends on productivity, satisfaction, and cohesion in problem solving. Counteractive situations demand a political leadership style at home with coalitions, bargaining, persuasion, and coercion. Dynamic leadership…

Recommends a classroom exercise to demonstrate intergroup relations. Possible learning outcomes include conflict resolution, decision-making, trust, and increased understanding of differences between competitive and collaborative behavior. (Author/DB)

Transactional evaluation is a valuable communication tool for drawing out and resolving beneath-the-surface elements that hinder educational goals. (Author)

Describes strategies for disciplining campers: establishing a caring atmosphere; using praise; modeling positive behavior; using time-outs; keeping campers busy; using conflict resolution; and improving communication with campers by using words they understand, getting on their level, establishing eye contact, using I-messages, and using humor…

A technique used in college instruction to improve the contribution of individual members to a small working group of students is described. The approach addresses two common problems: (1) resolution of conflicts and (2) dealing with nonperforming group members. Students interview prospective partners and form their own groups, then report on the…

These lesson plans describe some of the basic conflict resolution lessons developed and used over the past years. The collection focuses on seven communication skills, sequenced from skills and activities that generally require the least amount of trust to those that require more. The skills identified include: (1) attention; (2) observation; (3)…

Whenever educators gather to achieve a common goal, every participant should arrive with a sense of purpose and leave with a feeling of accomplishment. This book explains how to make meetings more efficient and effective. It outlines: (1) the correlation between excellent meetings and excellent results; (2) how to plan, open, conduct, and follow…

This facilitators' handbook is intended primarily for use in workshops for parents and teachers involved in cooperative preschools. The handbook provides practical resources for anyone working in a group setting, and is designed with the aim of developing learners' skills in leadership and group activities. After introductory information, chapter…

The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the…

Intended for researchers and teachers of the small group process, decision making, and negotiation, this paper offers a review and critique of J. Habermas's theory of universal pragmatics. The first section of this paper retraces Habermas's theory, which seeks to free social action from false consciousness (that is, political ideologies) that…

The article briefly explains three stages of small group development and suggests ways to apply existing knowledge of group dynamics to outdoor education settings. The article explains the role of expectation, conflict, and stress in behavior change that occurs in the context of extended field excursions. (SB)