This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

This book provides the outline of a course designed to involve Canadian workers in talking openly and seriously about racism in the workplace. An introduction briefly describes the background, underlying assumptions, and purpose of the course. Following this are ten sections containing information for use at ten different training sessions. In…

Ideas for classroom activities and student-developed materials for immigrant English programs are drawn from worker's discussion of feelings and perceptions of the workplace. They include sociodrama, singing, photography, and cartoons. (MSE)

This report contains materials to assist teachers and others in designing curricula in robotics. The first section includes the results of a survey of technicians and supervisors in nine companies involved with robots that was designed to gather information concerning the education and training needed to prepare for a career in robotics. The…

The quality of jobs in nonprofit organizations in Canada was examined through a review of data from Canada's Workplace and Employer Survey, which collected data from a nationally representative sample of Canadian workplaces and paid employees in those workplaces. Key findings of the analysis were as follows: (1) overall, compared to the for-profit…