This 6-page pamphlet shares what the Student Financial Assistance (SFA) Office of the Ombudsman has learned from cases it has handled. An initial section offers information on the case management process, noting that the ombudsman process depends on the case's complexity and that many are revolved quickly. Next, it examines customer-reported case…

Intended for financial aid counselors, this document provides guidelines to the Federal Direct Consolidation Loan Program for borrowers who are in school, as well as those in repayment, or in default. An introductory section explains the basics of the consolidated loan program, loan categories, and interest rates. Next, standards for borrower…

A guide for college administrators who are responsible for loan collection in the repayment of National Direct Student Loans (NDSL) is presented. Attention is focused on the difficulties created by loans with different terms and conditions. Repayment terms are discussed, and formulas are presented that are necessary to calculate the number and…

This report lists postsecondary schools with official student loan default rates of 40.0 percent or greater for fiscal year 1996. Schools are listed in state order. Provided for each listing is a code indicating the types of loan programs in which the school is currently participating, an identification number, school name and address, the fiscal…

This guide is designed to help school financial aid administrators provide effective entrance counseling for first-time student borrowers of subsidized Federal Direct Stafford/Ford Loans and Federal Direct Unsubsidized Stafford/Ford Loans. A section on what is required for entrance counseling specifies both regulatory requirements and the…

This report presents the student loan default rate for individual postsecondary institutions for fiscal years (FY) 1994, 1995, and 1996. Cohort default rates are cataloged by state and in descending order of the cohort default rate. Types of loan programs in which schools are currently participating are also listed for each school. Included for…

Guidelines are provided to assist in the interpretation of the regulatory requirements regarding disbursement of funds to students under Title IV student aid programs. Attention is also directed to the higher education community's self-regulation initiatives regarding refund and repayment, as well as the Department of Education's regulations in…

Hearings on the Department of Education's final regulation governing the National Direct Student Loan (NDSL) Program are presented. The final regulation makes three changes: calculation of the federal capital contribution, which is the amount of new federal dollars allocated to institutions each year; the eligibility of institutions to receive…

This report discusses problems reported by lenders participating in the Federal Direct Loan Program (FDLP) and the Federal Family Education Loan Program (FFELP). The study examined the nature and the source of the problems experienced by the lenders, how they affected lenders, and what steps the Department of Education and Electronic Data Systems…

Background and legal requirements for disclosure and counseling of students receiving loans under the federal student loan programs are discussed. A definition of loan counseling, a decision-making model for creating an institutional program, and information on loan consolidation are provided. Following introductory and background sections, the…

Guidelines for loan collection staff who award/service college student loans are presented. Attention is directed to sound collection procedures, three specific loan programs, suing a defaulted borrower, the Family Educational Rights and Privacy Act and the use of credit bureaus, and student loan borrower bankruptcy. Loan collection procedures for…

This report lists postsecondary schools with official student loan default rates of 25.0 percent or greater for fiscal years (FY) 1994, 1995, and 1996. The listed schools had previously been excluded from the Federal Family Education Loan Program and/or the Federal Direct Student Loan Program due to their high default rates, and this exclusion may…

This training guide describes the provisions of the Federal Direct Student Loan Program, identifies the functions of the different partners in the program, and explains the responsibilities of participating schools. Topics covered include an overview of the participants and the program's operation; determining of eligibility and loan amount;…

This guide is designed to provide student financial aid officers and other college administrators with an overview of the William D. Ford Federal Direct Loan and Federal Family Education Loan programs. Sections of the guide review recent changes to the programs encompassed in the Higher Education Act Amendments of 1998, as well as the guidelines…

During academic year (AY) 1996-97, 83,000 students left Texas postsecondary institutions with $882 million in federally guaranteed loans. This study attempts to analyze the cumulative Texas Guaranteed Student Loan Corporation loan indebtedness of student borrowers who left postsecondary educational institutions from AY 1991 through 1997. The major…