The Conflict Resolution Model project was designed to develop and field test an instructional model and materials for use in providing instruction in conflict resolution theory and techniques to participants in adult basic and literacy education (ABLE) and English-as-a-second-language (ESL) programs. The instructional materials were written in a…

This document is the facilitator's edition of a curriculum designed to be presented as a four-session workshop for customer service and credit department employees of a manufacturing company. It was developed by educators from the Emily Griffith Opportunity School. The workshop is designed around a basic communication model incorporating the three…

This document, which was developed to assist individuals working in publicly sponsored literacy programs in Georgia, offers instructional plans and practical strategies designed to help teachers help students of adult literacy, adult basic education, General Educational Development, and English as a second language build stronger personal…

This guide is intended for use in a course in on-the-job communication that was developed as a component of a workplace literacy program for persons employed in the manufacturing and service industries. The course is structured so that, upon its completion, students will be able to accomplish the following: identify different personality types and…

This curriculum guide provides materials for a 10-week professional development training course. A course outline and list of topics is followed by the plans for the 10 lessons. Components of these lesson plans include topics; objectives; materials needed; lesson outline with activities and discussion; and student handouts. Lesson topics are as…

This curriculum guide provides materials for a six-session, site-specific training course in customer service and team problem solving for the Claretian Medical Center. The course outline is followed the six lesson plans. Components of each lesson plan include a list of objectives, an outline of activities and discussion topics for the lesson,…

This learning module, which is part of a staff development program for health occupations clinical instructors, discusses the development of effective communication and conflict management skills. It includes learning activities dealing with the components of and barriers to communication, ways of improving interpersonal communication, sources of…

Both student and teacher materials for a unit introducing elementary students to conflict situations and conflict resolution techniques are presented. The student materials contain pre- and posttests and 27 exercises in which students examine emotions, love and friendship, frustration, learned behavior, and basic needs, and explore different ways…

This workplace skills course on communication strategies at work is designed to begin the process of building effective communication skills for use in the workplace as well as in personal relationships. Introductory material includes a course description and objectives. The course consists of four sessions, each of which has these components:…

This workplace skills course on communication is designed to build on the communications strategies at work course. The focus of the course is the importance of team building, reaching consensus, and conflict resolution as part of the communication process. Introductory material includes a course outline and course topics. The course consists of…

This guide, part of a series of workplace-developed materials for retraining factory workers, provides teaching materials for a workplace course in problem-solving techniques. The course is a review of basic problem-solving techniques focused on helping participants to be comfortable solving problems on the job. Topics covered include the…

This competency-based secondary learning guide on improving responses to crises is part of a series that are adaptations of guides developed for adult consumer and homemaking education programs. The guides provide students with experiences that help them learn to do the following: make decisions; use creative approaches to solve problems;…

This document contains materials for a college course in health management developed for the State of Iowa. The course syllabus lists the course title, hours, number, description, prerequisites, learning activities, instructional units, required text, 13 references, evaluation criteria, course objectives, and course competencies. It is followed by…

This instructional guide offers classroom lesson plans that can be used by teachers or police officers with a videotape to present a "Junior Police Academy" (JPA) program for middle school students. The guide also contains lesson plans and student activities to be used independently of the videotape. Following a description of the goals…

This sourcebook is designed to provide prototype materials on world issues suitable for adaptation to national and regional needs. Materials can also be adapted for many curriculum subjects at levels ranging from kindergarten to grade 12. A total of 26 units are organized into five sections. Following a foreword, introduction, and guidelines, a…