Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

Case studies and user surveys are examined to determine which resources are likely to be used by varied types of information seekers. The study develops a profile of how adults learn and the relevancy of public libraries to their learning project activities. (Author/EM)

Deals with the difficulties that arise in overcoming the physical and bibliographic problems of microform government publications. Areas discussed include accessing documents, arranging collections, and type of physical facilities and equipment needed. Practical suggestions for promoting use of microforms documents are given. (Author/EM)

Student requests for online searching often show that faculty members have suggested inappropriate searches. A survey of faculty that examined their use of online searching in research and their communications to students about this research method is described, and ways in which librarians might improve the situation are suggested. The…

Three problems in online searching in women's studies are type of indexing, database quality, and adequacy of coverage. Results of a recent study show there is significant end-user satisfaction and the searches done are described in order to promote greater and more effective use of online retrieval in women's studies. (Author/EM)

A study of the collection of college catalogs at a medium-sized university library found that they are used by many types of clients in addition to undergraduates; users need a current, comprehensive collection and are not bothered by a lack of shelf order; use is enough to justify the collection. (Author/EM)

Discussion of various alternatives for privatization of the National Technical Information Service (NTIS) being studied by the Department of Commerce highlights issues identified in the April 1986 notice in the Federal Register, representative users' comments, the range of NTIS services and products, and the implications of privatization for…

Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)