The author describes the organization of the clerical staff, career paths, and job requirements at various levels in her company and offers suggestions for the educational preparation of word processing clerks, as an entry into office occupations. (SK)

Student organization cocurricular activities may be integrated into office procedures classes to help students attain competency and employability. The article notes how organization activities, such as records management, travel arrangements, time management, and taking minutes of meetings, are related to school and job activities. (MF)

Describes a resume portfolio (from California's Cooperative Office Occupations Program) for students to prepare and update through college and in future job interviews. Portfolio contents include a photograph, cover letter, the resume (statistical or prose style), samples of typing work, and copies of certificates, awards, and commendations. (MF)

A survey with employers and teacher-coordinators of cooperative education programs showed that young employees' most common deficiencies are in communication skills, both written and oral. Poor handwriting was the leading complaint, followed by misspelling, ignorance of grammar and rhetoric, poor customer relations, and lack of comprehension and…