This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Presents an inventory to assess district-level and building-level employees' perceptions about management and communication in their school system. Includes an explanation of how to use the inventory for application to local concerns and a 10-item "climate inventory assessment factors" inventory. (CJH)

A nationwide survey of superintendents' use of and attitudes toward contract services revealed that contracting can, but does not always, relieve worries about facilities, labor, and investments. Superintendents recommended strategies for dealing with contract employees to achieve cost and time savings and improved school personnel relations. (CJH)

A survey of full-time employees at Brookdale Community College (BCC) was conducted to evaluate the college president and his staff in terms of the president's responses to the major mission and goals of BCC, the style of management of the president and his staff, and general comments. Mailed questionnaires were returned by 172 full-time staff…

A study of job satisfaction at a college registrar's office investigated overall job satisfaction, physical working environment, motivational culture, and worker needs. Findings included significant differences in satisfaction between registration and admissions units. Recommendations for improved sampling, choice of variables, and research design…

To understand causes of stress in the workplace, research administrators can use the theory of "personality priorities" to understand researcher behavior. The theory suggests each individual adopts rules to help make decisions and maintain a sense of belonging. Each of these personality priorities (control, comfort, pleasing,…

In 1986, and again in 1990, faculty and classified staff opinion surveys were conducted at Glendale Community College in California. The survey consisted of 136 questions divided into 6 sections: job satisfaction, personal information, working environment, campus management, educational goals, and student services. Results from the 1990 survey…

In 1990, a study was conducted to holistically evaluate the activities of the Employee Development Program at Paradise Valley Community College (PVCC) and to determine if employee groups differed significantly in their evaluations of the effectiveness of the activities. Of the 114 full- and part-time board-approved employees of PVCC, 86 (75%)…

Mercer County Community College (New Jersey) and six small businesses used federal grant money to develop a model program of workplace literacy that would assist 600 adult workers with inadequate basic skills in performing their jobs. In analyzing the overall skills of the work force, the literacy audit identified these basic skills/literacy…