This book provides strategies for dealing with negative patron behavior in the library and presents guidelines for identifying and effectively responding to, as well as preventing a variety of behavior problems. Fifteen librarians wrote the thirteen chapters, which are divided into three sections. Part 1 deals with patrons who pose the most…

This training manual is designed for use by volunteers, tutors, teachers, and education and training program coordinators who wish to adapt basic literacy instructional skills to street youth. It is not intended to be a stand-alone training program for new volunteer tutors. Major goals are the following: (1) to re-engage street youth in the…

This manual explains the role and responsibilities of case managers employed by social service agencies participating in the Takin' It to the Streets program in Portland (Oregon). It is a companion volume to "Basic Skills Training for Street Youth: A Manual for Volunteer Tutors." Takin' It to the Streets is a volunteer project designed…

The ad hoc network of shelters and related services that has been developed in an effort to meet the most critical needs of the homeless population is staffed by a wide spectrum of professionals and volunteers. Many of these individuals lack easy access to information, training, or resource materials to help them with their social services work.…