This paper is a report of an innovative program in social work education to enrich field supervisors and students with the latest theories and practices related to social work practice in health care settings. This program consists of a study day organized jointly by academic faculty, field supervisors, and students, conducted once a year between…

In an attempt to classify some of the vast research on job stress, this annotated bibliography presents over 170 references relating to burnout, stress, and job satisfaction among managers, executives, and administrators. Bibliographic information is provided for each reference along with a summary of major ideas, and results and conclusions. The…

This study focuses on a 10-week program called the Summer Pre-Graduate Research Experience (SPGRE) Program at the University of North Carolina at Chapel Hill. The SPGRE has been in place for six years; it is designed to reinforce and promote graduate study through participation in directed and often on-going faculty research projects. Students are…

Companies usually offer jobs to qualified candidates best suited for their internal environments. In order to find the "best" job, candidates should compare these environments (examining tradition, dress, neighborhoods, time policies, and behavioral rules). Definitions of internal environment, variations, compatibility responsibility, researching…

Through an exchange of letters, a veteran public school teacher advises a doubting beginning teacher (her former student) to remain in the classroom. The letters reveal both women's innermost thoughts about the difficult, demanding, and rewarding profession of teaching. (SM)

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

Arguing that marketing is a management philosophy that has profoundly transformed the business world and could potentially modify the appearance and delivery of information services, this report describes in broad terms the ways in which the marketing approach may be included as a component in the education of information professionals. The major…

In Fall 1984, the Library User Education (LUE) coordinator of Jerome Library at Bowling Green State University introduced a library research skills component to a writing course required of all undergraduate students. The component consisted of two parts: a self-guided tour with questions, and basic library research skills guides with worksheets…

This career education program for high-school students has been tested primarily with grade 11 students but is suitable for all students at the high school level. The program consists of five modules and a facilitator's manual--the student kit contains the five modules: (1) Self-explorations; (2) occupational choices; (3) supports for success; (4)…

The mattering scales are designed to assess the perceptions of adult learners about their educational environment. They answer these questions: Do I feel I matter to the institution? and Do I feel noticed, appreciated, welcomed? To determine the extent to which adult learners feel they matter, five scales are designed to assess their perceptions…

Designed for a working person or one who soon plans to enter the world of work, this handbook and its companion instructor's guide are about keeping a job and getting ahead. Based on research into what employers actually look for in the people who succeed or fail, this handbook is designed to develop critical job survival skills, increase…

The emphasis of this text is that the problems of information retrieval are the intellectual ones of subject analysis and description. These problems are not easily solved by technology alone, although certain inroads are being made by knowledge-based expert systems and other computer aids to indexing. Linguistic approaches are also showing…

One of a series of secondary level units on business issues, this packet focuses on the relationship between business and young employees. The packet contains a teacher's guide and a student activity section. Within the teacher's guide, an overview of activities, objectives, and time frame precedes summaries of five daily lesson plans. Also…