The Continuing Debate on Library Reference Service: A Mini-Symposium.

Schumacher, Mark; And Others

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Peer reviewed

ERIC Number: EJ361431

Record Type: Journal

Publication Date: 1987

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

The Continuing Debate on Library Reference Service: A Mini-Symposium.

Schumacher, Mark; And Others

Journal of Academic Librarianship, v13 n5 p278-84,286-94 Nov 1987

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are suggested. (CLB)

Descriptors: Library Planning, Library Services, Naturalistic Observation, Performance Factors, Policy Formation, Reference Services, Research Methodology, Search Strategies, User Needs (Information)

Publication Type: Journal Articles; Opinion Papers; Reports - Evaluative

Education Level: N/A

Audience: Policymakers; Administrators; Media Staff; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A