The need to plan for operating and service patterns and to establish priorities for services to readers in the new Reference and Bibliographical Center at the Newberry Library guided this self-study. From December 1983 to August 1984, 32 staff members (grouped into 1 study team and 4 task forces) investigated the critical issues of bibliographic access, services, service philosophy, and resources. The study teams' 30 recommendations are arranged in 3 chronological implementation phases: 18 to be implemented in the fall and winter of 1984-1985; 9 to be accomplished in 1985; and 3 to be completed in 1985 and beyond. Recommendations and outcomes are addressed according to four basic issues: (1) public awareness and public information (including orientation, security, public programs, and exhibits); (2) services on the new 3-floor plan (including day-to-day reader plans, open shelf and satellite collections, and hours of service); (3) staffing and change (including staffing of reader services in renovated facilities); and (4) miscellaneous recommendations (including terminal access, book return stations, and opening after the renovation). The director's charge, a listing of participants in the study, and appendices providing reports on the library's building operations and public services at the time of the study are included. (THC)