The "management of crisis," as opposed to crisis management," requires prior planning. Boards of education that habitually practice courtesy and have some knowledge of group dynamics do not create controversy by their own actions and will have fewer controversial meetings to manage. Policymakers should know ahead of time what issues are likely to…

Peacekeeping strategies for school-board meetings include developing a code of conduct that spells out guidelines for behavior and then enforcing it; bringing in a neutral observer to help board members work through what is really worrying them; and concentrating on policy. (MLF)