Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Provides a model for measuring the influence of book quantity and quality, personnel, organization, physical facilities, and user characteristics on loans by 700 Quebec primary and secondary school libraries in 1978-79. Links library output (loans) to inputs (personnel, books) in a production function framework. Includes policy recommendation for…

One of a series of annual studies undertaken by the Library Research Center for and on behalf of the Illinois State Library, this report provides a detailed, question-by-question examination of the 143 responses (84% of the 170 Illinois academic libraries polled) to the 1981/82 Higher Education General Information Survey/Library General…

This 1984-85 statistical survey of libraries at four-year colleges and universities, two-year colleges, law libraries, and miscellaneous academic institutions in the Pacific Northwest provides relevant data for comparison and inventory purposes. A total of 98 institutions responded to the questionnaire, which was administered by the Pacific…

This study was designed to determine: (1) whether the 5-year planning cycle described in the 1980 manual "A Planning Process for Public Libraries" is being used in North Carolina's public libraries; (2) whether output measures described in a second publication released in 1982 are being collected in the state's public libraries; (3) the…