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Office of Student Financial Aid Quality Improvement Program: Design and Implementation Plan.

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Advanced Technology, Inc., Reston, VA. – 1983

The purpose and direction of the quality improvement program of the U.S. Department of Education's Office of Student Financial Aid (OSFA) are described. The improvement program was designed to develop a systematic approach to identify, measure, and correct errors in the student aid delivery system. Information is provided on the general approach…

Descriptors: Agency Role, Delivery Systems, Error Patterns, Evaluation Methods