This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

This brief history of equal employment opportunity cases from the Civil Rights Act of 1964 to 1986 Supreme Court cases summarizes the viewpoints of those who don't support it. Librarians are urged to accept the premise that equal employment opportunity is the law and that compliance is in everyone's best interests. (EM)

Review of employment laws affecting libraries includes definitions of qualified personnel, laws pertaining to medical and honesty testing, affirmative action, and sexual harassment. Laws covering crime within libraries are also discussed, as well as problems with existing legislation. (CLB)

This SPEC Kit and Flyer focus on how libraries gather affirmative action statistics, what types of recruitment practices are used, especially those for protected classes, and what methods are used to retain minority librarians. Of 120 Association of Research Libraries (ARL) libraries polled in 1997, 43 responded to the survey. Survey results are…

Discusses the content of the Americans with Disabilities Act (ADA) of 1990 and how it will affect libraries, particularly public libraries, in the areas of employment and public accommodations. Weaknesses of the ADA are addressed, and librarians' roles in providing equal access use are emphasized. (14 references) (LRW)

This SPEC Kit and Flyer focus on performance evaluation of library directors. The survey, included in the SPEC Kit, was sent to all 121 Association of Research Libraries (ARL) directors; 76 directors (63%) responded. The survey asked about factual attributes of director review processes, including frequency of review cycles, participants, and…

Describes the situations encountered in an academic library when hiring and training hearing impaired individuals as technicians in the library's cataloging department, as well as the support systems and training modifications used for these employees. (CLB)

The third in a four-lesson continuing education course, this article discusses the legal responsibilities of libraries involving the hiring, training, evaluation, and dismissal of employees. The effects of collective bargaining are discussed, and strategies for effective employer employee relationships are suggested. (9 references) (CLB)

This annotated listing of 121 items covering the period from 1974 through 1985 was compiled from a literature search of LISA, ERIC, and "Library Literature." Sources listed are those U.S. and Canadian monographs, articles, and ERIC documents that are directly pertinent to the topic of faculty status and its related subtopics. Primary…

This handbook offers "how to" guidance on library management and provides a single source for laws, regulations, executive orders, guidelines, and court decisions on employee and employer rights and responsibilities. Detailed information is provided on: recruiting and selecting personnel; the employment relationship; wages and hours;…

Analyzes Association of Research Libraries (ARL) Annual Salary Survey data for 8-year period in terms of employment level and salaries of women and men. Historical trends in comparable worth, the current situation in academic libraries, and possible future trends are discussed. (CLB)